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About SUNFLOWER
SUNFLOWER is a Copenhagen-based group creating modern menswear with a blend of simplicity and smart design, rooted in traditional tailoring. The clothes are crafted to last, designed for everyday life, and each piece feels like something naturally essential.
Great importance is placed on the making process, with careful sourcing of the finest fabrics, innovative techniques, and skilled craftsmanship guiding every item.
Terms & Conditions
Updated 29th of October 2024
The terms of sale and delivery apply for products purchased on www.hellosunflower.com
S. F. R. ApS
VAT NO. 39369273
Vestergade 12A, 2. sal
1456 København
Denmark
Mail: shipping@hellosunflower.com
P: +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET)
SHIPPING RATES
Denmark: We offer free delivery on all orders above 1600 DKK
European Union: We offer free delivery on all orders above 269 EUR
Great Britain: We offer free delivery on all orders above 178 GBP
International: We offer free delivery on all orders above 225 USD
PAYMENT AND DELIVERY
We accept payment with Dankort, Visa, Mastercard, Maestro, JCB and Diners Club. We do not deduct the amount until the product is shipped. In the case of a custom-made item, the payment will be deducted when fulfilment of the order commences. If you have ordered multiple products and one of the products is on back order, we do not deduct payment for the product on back order until it is shipped.
The price of shipping is added to the listed price. You choose the form of shipping at the end of the payment process. A payment fee may be charged, depending on the chosen form of payment.
The product will be delivered within 3-5 days. Overseas 3-10 days after your purchase. Express Shipping 1-3 working days. The product will be delivered by either GLS, UPS, DHL or EMS.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
RIGHT OF CANCELLATION
The price of shipping is added to the listed price. You choose the form of shipping at the end of the payment process. A payment fee may be charged, depending on the chosen form of payment.
The product will be delivered within 3-5 days. Overseas 3-10 days after your purchase. Express Shipping 1-3 working days. The product will be delivered by either GLS, UPS, DHL or EMS.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
RIGHT OF CANCELLATION
The right of cancellation applies for consumers who purchase via www.hellosunflower.com. Commercial customers do not have a right of cancellation.
You have the right, without providing a reason, to cancel an agreement up to 14 days after the day on which you or another person who you have chosen (but not the shipping company) receives the product in your/their physical possession. If an order comprises multiple products and we cannot deliver the products at the same time, the right of cancellation applies from the time that you or another person who you have chosen (but not the shipping company) receives the last product in your/their physical possession.
If the right of cancellation expires on a holiday, Saturday, Denmark's Constitution Day, Christmas or New Year's Day, the deadline will be extended until the following business day.
HOW TO EXERCISE THE RIGHT OF CANCELLATION
You exercise the right of cancellation by notifying us that you wish to cancel the order. Mail: shipping@hellosunflower.com P: +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET).
You can also refuse to receive the product or simply not collect it at the Postoffice etc. You can use the law's standard cancellation form (use this link to the form https://www.retsinformation.dk/Forms/R0710.aspx?id=160666#Bil3), which is found at the end of the conditions, but it is not mandatory. If you use the cancellation form, we will provide confirmation of receipt of the cancellation by e-mail. The cancellation form will be sent to you with our confirmation of the purchase.
The right of cancellation is upheld if you send your notice of cancellation before the expiry of the cancellation deadline.
RETURN
If the right of cancellation expires on a holiday, Saturday, Denmark's Constitution Day, Christmas or New Year's Day, the deadline will be extended until the following business day.
HOW TO EXERCISE THE RIGHT OF CANCELLATION
You exercise the right of cancellation by notifying us that you wish to cancel the order. Mail: shipping@hellosunflower.com P: +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET).
You can also refuse to receive the product or simply not collect it at the Postoffice etc. You can use the law's standard cancellation form (use this link to the form https://www.retsinformation.dk/Forms/R0710.aspx?id=160666#Bil3), which is found at the end of the conditions, but it is not mandatory. If you use the cancellation form, we will provide confirmation of receipt of the cancellation by e-mail. The cancellation form will be sent to you with our confirmation of the purchase.
The right of cancellation is upheld if you send your notice of cancellation before the expiry of the cancellation deadline.
RETURN
If you wish to cancel an order, you need to notify us that you wish to cancel your order and return the product to us without unnecessary delay and no later than 14 days.
Regarding Christmas presents purchases we can extend the 14 days period, but only if you contact customer service at shipping@hellosunflower.com
Regarding Christmas presents purchases we can extend the 14 days period, but only if you contact customer service at shipping@hellosunflower.com
Products may not be sent as billed on delivery or without delivery to the recipient's address. You must pay for the return of the products.
When you return a product to us you must fill out our online return form. The return form must have all the required information, so we can identify your order.
You're able to purchase a return label in the online return form, if you prefer not to, you must return your package to the following address with a traceable method:
West Logistics
Att.: S. F. R. ApS
Michael Drewsensvej 7
DK-8270 Højbjerg
Denmark
If you have any questions please contact our customer service at +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET) or by e-mail shipping@hellosunflower.com
West Logistics
Att.: S. F. R. ApS
Michael Drewsensvej 7
DK-8270 Højbjerg
Denmark
If you have any questions please contact our customer service at +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET) or by e-mail shipping@hellosunflower.com
Important Info: All returns must be sent directly to our warehouse. We are not able to accept and pick up returns at collection points (pakkeshops). The package will be returned to the customer once again. We recommend using a courier with a traceable business delivery service, such as PostNord or GLS (DK) and advise all customers to get a receipt for the return drop-off.
REFUNDS
When you cancel a purchase, we refund the value of the product - not the shippingcosts. The amount will be refunded without undue delay and in any event no later than 14 days from the date on which we receive notification of your cancellation. However, we can withhold the refund until we have received the returned products or until you have provided documentation of having returned the products. We will provide such refunds with the same payment method used by you for the original transaction. In any event, you will not be charged any fees in connection with the refund.
PAYPAL RETURN SERVICE
If you paid for your order via PayPal, they will refund your return shipping costs up to 30 USD on 12 eligible purchases a year. Read more.
PARTIAL CANCELLATION
If you wish to cancel a portion of your purchase, shipping costs will not be refunded.
PAYPAL RETURN SERVICE
If you paid for your order via PayPal, they will refund your return shipping costs up to 30 USD on 12 eligible purchases a year. Read more.
PARTIAL CANCELLATION
If you wish to cancel a portion of your purchase, shipping costs will not be refunded.
INSPECTION OF PRODUCT AND PACKAGING
You are only liable for any reduced value of the product caused by handling of the product in excess of that necessary to determine the product's nature, characteristics and functionality.
Normally, you may inspect the product in the same way that one is permitted and able to do in a shop, but you must not use it. Therefore, you must not remove any tags or the like. If you have used it in a way that one is not permitted or able to do in a shop, and we cannot sell the product again, or cannot sell it at full price again, you must expect that we will deduct the reduction in value from the amount refunded to you. If the product no longer has a commercial value, we will not refund the purchase amount. It is furthermore important that you do not damage the shoebox, since it is a part of the product. If the box is damaged - we may not accept the return.
You must also ensure that the product is properly wrapped when you return it. You are liable for the package/products until we receive it. Therefore, save your shipping receipt and, if applicable, the track and trace number.
CLAIMS
If there is a defect in a product, e.g. an equipment or manufacturing defect, the provisions of the Danish Sale of Goods Act apply.
You may submit a claim regarding defects in the product within 24 months from the time of delivery or by contacting us on shipping@hellosunflower.com or phone our costumer service at P: +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET) We ask you to provide as much detail as possible about the problem. If the claim is warranted, we will refund your reasonable shipping costs.
Remember that the product must always be shipped in protective packaging and that you must obtain a shipping receipt. Save your postal receipt, including information about shipping costs and, if applicable, the track and trace number.
COMPLAINTS
If we cannot agree on the processing of a claim, you may submit a complaint to the Consumer Complaints Board, Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, www.forbrug.dk. The complaint can be submitted by completing a complaint form via www.minsag.forbrug.dk.
You can also use the European Commission's complaint portal: ODR
Normally, you may inspect the product in the same way that one is permitted and able to do in a shop, but you must not use it. Therefore, you must not remove any tags or the like. If you have used it in a way that one is not permitted or able to do in a shop, and we cannot sell the product again, or cannot sell it at full price again, you must expect that we will deduct the reduction in value from the amount refunded to you. If the product no longer has a commercial value, we will not refund the purchase amount. It is furthermore important that you do not damage the shoebox, since it is a part of the product. If the box is damaged - we may not accept the return.
You must also ensure that the product is properly wrapped when you return it. You are liable for the package/products until we receive it. Therefore, save your shipping receipt and, if applicable, the track and trace number.
CLAIMS
If there is a defect in a product, e.g. an equipment or manufacturing defect, the provisions of the Danish Sale of Goods Act apply.
You may submit a claim regarding defects in the product within 24 months from the time of delivery or by contacting us on shipping@hellosunflower.com or phone our costumer service at P: +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET) We ask you to provide as much detail as possible about the problem. If the claim is warranted, we will refund your reasonable shipping costs.
Remember that the product must always be shipped in protective packaging and that you must obtain a shipping receipt. Save your postal receipt, including information about shipping costs and, if applicable, the track and trace number.
COMPLAINTS
If we cannot agree on the processing of a claim, you may submit a complaint to the Consumer Complaints Board, Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, www.forbrug.dk. The complaint can be submitted by completing a complaint form via www.minsag.forbrug.dk.
You can also use the European Commission's complaint portal: ODR
Contact
S. F. R. ApS
Vestergade 12A, 2. sal
1456 København
Denmark
WEBSHOP INQUIRIES
+45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET)
OTHER INQUIRIES
Cookies & Privacy
In connection with your purchase with Sunflower, you have provided a range of information, to include specifically:
Name
Address
Email
Telephone number
Your payment details
All of the above constitutes information, which we use in connection with your purchase from us, as the information is necessary for use to fulfil our part of the trade.
PROCESSING OF PERSONAL INFORMATION - CONSENT
If you have marked the box "yes, I consent to you contacting me by email with newsletters or offers", we process your email address and the information on your purchase with us, until this is no longer relevant. In actual practice, this means until you make us aware that you no longer wish to receive emails from us.
You may withdraw your consent at any time. You may do this by either using the link at the bottom of our emails or by contacting us at hello@hellosunflower.com and state that you no longer wish to receive our newsletters and offers.
WHAT ARE COOKIES?
A cookie is a small data file which is saved on your computer to allow your computer to be recognised at your next visit. We do not save any personal information in our cookies and they cannot transmit viruses. Our website uses cookies for the following purposes:
- Technical functionalities, so that your preferences are remembered
- To measure traffic and sales so that we know how many people visit and shop on our site
- To Improve the website and ensure full use of the services of the website
- To carry out analyses of articles on offer, service, etc.
THIS IS HOW LONG COOKIES ARE STORED FOR
The lifespan of cookies varies depending on the selections of the individual provider. Some cookies disappear as soon as you close down the browser window, others may exist for several years. Typically, most providers use cookies for their advertising, statistics and contents with a 12- to 24-months lifespan. Note that the lifespan is prolonged by each visit, which means that the lifespan during which a cookie is stored by your computer is e.g. 24 months from your last visit to the website.
THIS IS HOW YOU DELETE COOKIES
You may find guidance on deleting your cooking here: http://minecookies.org/cookiehandtering.
THIS IS HOW YOU AVOID COOKIES BEING STORED ON YOUR COMPUTER
If you do not wish to receive cookies, you may block them delete existing cookies from your hard disc or receive a warning before a cookie is stored. If you click here http://minecookies.org/cookiehandtering, you will receive guidance on how to change the settings in your browser.
You may always use the help function in your browser to receive more information on cookie settings. You typically do this by pressing “F1" on your PC. Search for "cookies".
WHAT COOKIES ARE USED FOR ON OUR WEBSITE
We use cookies to make your visit to our website the best possible experience. We use the information collected to learn how you use our website so that we may continue to improve it and provide you with the optimum result. Additionally, we use third-party services, which also store cookies, for a number of purposes in connection with function, web analysis, marketing and various social platforms. These third parties also store cookies on your computer on our behalf.
GOOGLE ANALYTICS (TRAFFIC MEASUREMENT)
We use cookies from Google Analytics for measuring the traffic on our website. Google Analytics uses cookies for the generation of statistics, but none of these contain personal information. You may opt out of cookies from Google Analytics here: http://tools.google.com/dlpage/gaoptout
PRIVACY POLICY
We give high priority to data safety and confidentiality. In the following, you may read more on our privacy policy and the clear guidelines we have on the processing of personal information. In the following, we explain how we use the personal information provided by you when you visit our website and when you use the various services on our website.
WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?
We are the data controllers in charge of the processing of the personal information which you provide to us. You find our contact information here:
S. F. R. ApS
VAT NO. 39369273
Vestergade 12A, 2. sal
1456 København
Denmark
Mail: up@hellosunflower.com
P: +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET)
WHAT IS YOUR INFORMATION USED FOR AND WHAT IS THE BASIS FOR OUR PROCESSING OF IT?
Our processing of personal information always has a legal basis. We use your personal information for the following purposes:
- Supplying agreed goods/services
- Communicating with you in connection with supplying our services
- Individual marketing and targeting of tailormade offers and services which are relevant to you as a customer
- When you visit Sunflower , we automatically collect information on you and your use of our website, this is to optimise your experience as a user, the functionality of the website and to allow us to undertake targeted marketing, to include retargeting through e.g. Facebook and Google. This use may comprise, inter alia, surveys and analyses which are aimed at improving our products, the user experience, services and technologies as well as showing you contents and advertising adapted to your interests and hobbies.
- When you have signed up for our newsletter, we collect information such as your name, email address and your shopping habits. This is only for use on our website and we use it in relation to the personalisation of news, tips and offers. We send out approximately 2 to 4 newsletters each month and you may always unsubscribe by clicking the link at the bottom of the email or by sending an email to hello@hellosunflower.com.
- The legal basis for the processing is found in Article 6 of the General Data Protection Regulation, specifically section 1, para b) concerning the fulfilment of a contract, para c) concerning mandatory legal obligations such as storage of transactional information pursuant to the Danish Act on bookkeeping and para f) on the pursuit of legitimate interests, which mean the ongoing improvement of products, services and shopping experiences as well as the registration of your preferences, etc. in order to be able to target our discount campaigns and advertising to you with a view to improving your user experience. Additionally, we process your personal information pursuant to Article 6, section 1, para a) of the General Data Protection Regulation when you have provided your express consent as a reader of our newsletters or as a customer at our web shop.
- Providing personal information may be necessary if we are to supply products, which you have purchased in our web shop. We cannot supply our products unless you provide us with the required information.
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
Sunflower uses data processors, to include providers of software, webhosting, social and professional backups, security and storage. For this reason, your personal information will be processed by third parties instructed by Sunflower. The data processers only process your personal information for the specific purposes, for which the information has been collected and on the basis of the data processing agreements entered into between Sunflower and the data processor. We require of all data processors that they process your personal information confidentially and in accordance with applicable law.
We share information on you with:
- Our IT service providers (data processors)
- External auditors
- Facebook and Google with a view to providing online advertisement
- Public authorities, if this is required by applicable law
WHEN DO WE TRANSFER PERSONAL DATA TO COUNTRIES OUTSIDE THE EU/EEA?
Some of these data processors, e.g. Google Analytics by Google LLC and Facebook Inc. are based in the USA. The required guarantees in relation to the transfer of information to the USA have been secured through the certification of the data processor under EU-U.S. Privacy Shield, cf. Article 45 of the General Data Protection Regulation.
FOR HOW LONG DO WE STORE YOUR INFORMATION?
Pursuant to the Danish Act on bookkeeping, we store your information for a period of five (5) years from the end of the financial year, to which the transaction relates.
ACCESS, RECTIFICATION OR ERASURE OF PERSONAL INFORMATION
You have the right to be informed of the nature of the personal information on you, which is processed by us. Moreover, at any time, you may object to the use of information. You may also object to the processing of your information for the purposes of direct marketing. You may also withdraw your consent to the processing of your personal information. If your personal information which is processed is wrong, you have the right to rectify or erase the information. In certain instances, you also have the right to data portability, which means that you receive your personal information in a structured format, which is in general use, and, additionally, you have the right to have this information transferred to another data controller.
You may read more on your rights in the guidance on the rights of data subjects issued by the Danish Data Protection Agency, which is found at www.datatilsynet.dk.
All enquiries in relation to the right of access, objection, withdrawal of consent, request for rectification or erasure may be directed at hello@hellosunflower.com. If you wish to complain about our processing of your personal information, you also have the option of filing a complaint with the Danish Data Protection Agency, Datatilsynet. You may file a complaint with the Data Protection Agency by following this link: https://www.datatilsynet.dk/borger/klage-til-datatilsynet/
If you wish to request access to the information registered on you, please direct your enquiry at hello@hellosunflower.com. If incorrect information is registered, or if you have other objections, please direct your communication to the above email address. You may request access to the information registered on you and you may object to a registration pursuant to the provisions of the General Data Protection Regulation.